I was asking my friends about an iPhone feature called ‘Visual Voicemail’ and no one seems to know what I was talking about.
So I guess it’s time to let all my friends know what I’m talking about. Click here to see the iPhone Feature page and click the ‘Watch the demo’ right in the middle of the page. Here’s a description of what Visual Voicemail is.

iPhone 3G Visual Voicemail
See your voicemail.
Listen to your fourth voicemail message without listening to the three before it. Visual Voicemail shows you a list of all your messages — and who they’re from — so you can play them in any order you please.
The iPhone 3G started shipping on 11 July 2008 together with 21 other countries around the world. That’s 236 days since launched and yet, 3 Hong Kong (A Hutchison Telecom company) has still no signs of introducing or developing this basic feature of the iPhone 3G.
When the iPhone 3G was first introduced in Hong Kong, 3 Hong Kong was the only supplier of it (it still is). The sign up process has been frustrating! You have to first sign up on the Internet expressing your interest of purchasing one, then there’s a draw to pick the first 500 ‘lucky’ customers. They had to be available to go to a certain venue during a certain period of time on the very first day, where all the media would be to sign up for the phone on the spot, otherwise their right to purchase the iPhone had to be forfeited. Here’s more info on the iPhone 3G First Day Gala Sale. In fact, I was even there on the day! Even though I’m not 1 of the 500 ‘lucky’ customers, I just wanted to feel the hype on the first day.

PK Lai at iPhone 3G First Day Gala Sale
I finally got ‘selected’ to sign the HKD$498/month contract for my iPhone 3G on 21 July 2008. I’ve always been a 3 Hong Kong customers ever since I came back to Hong Kong late February 2008. Because back then, I already knew that this telecom company has closed the exclusive deal for the iPhone 3G distribution in Hong Kong. So I thought it would be wise to go with this carrier. I WAS WRONG! Not only that existing customers get not benefit for signing up the new ‘iPhone 3G™ PLAN’, my rebates had to be postponed, because my contract was still in place. So, my rebate of HKD$5,184 (paid over 24 months, HKD$216/month), as of today, has never yet hit my account!
A lot of my friends (19 to be exact) and myself have signed up for the iPhone 3G, from 3 Hong Kong of course. While we were at the point of sales, none of us were told that we were eligible, free of charge, for the first 12 months of a mobile phone protection plan (provided by AMTD insurance) and none of us were told that we were eligible for a free unlimited wi-fi service (which you have to contact customer service to activate). What do you think were happening at all these 20 occasions? The sales reps all forgot mentioning these offers?
There’s a funny thing about Hong Kong’s IT industry too, most Hong Kong companies’ websites are only compatible with IE. Maybe there’s a condition for 3 Hong Kong to get the iPhone 3G exclusive distribution rights where they have to make their website compatible with Safari as well as their long loved IE. Try logging in with Firefox, Camino, Opera or anything other browsers apart from the 2 mentioned above. I’m sure you’re out of luck!
One more thing worth mentioning is 3 Hong Kong’s invoices. I can’t come up with any words to describe how I feel about their invoices, so here’s a comparison between 3 Hong Kong and Hutchison 3G Australia Pty Ltd, they’re of the same corporate, Hutchison.

3 Hong Kong - Invoice

Hutchison 3G Australia Pty Ltd - Invoice
These 2 images are just the first page of each invoice. I didn’t want to show you the following pages because it will just frustrate you more. I’ve always thought that since they belong to the same corporate, the way they do business can’t be too much of a different. Well, I guess I’m wrong…
Come on 3 Hong Kong! Do something! Impress your already disappointed customers!
PK Lai